Questions 22 - 26:
Đoạn văn 1:
"Making your world more organized"
To: Millicent Pensky
752 Montrose Avenue
Date: November 10, 20--
|Initial consultation fees
Organizing four closets
Thank you for doing business with us.
Please pay by November 30. A 10 percent late fee will be imposed on late payments.
Đoạn văn 2:
November 15, 20--
18 North Main Street
Dear Ms. Clary,
I am writing to dispute the charges on the invoice I recently received from your company. The invoice contained several mistakes. First I was told that I would not be charged an initial consultation fee if I decided to use your services. Since I did go ahead and hire you to organize my closets I should not have to pay this fee. Second the final charge for organizing my four closets was $250 higher than the original estimate. I think this is too much and that I should be charged no more than the original estimate. Finally, I was charged for supplies that you ordered without my authorization. I could have obtained these same supplies myself at a lower price. Since I did not authorize this charge I think I should pay a lower price for the supplies.
I chose Clary Closets to organize my closets because several of my friends and business associates have been satisfied customers of yours. However I find it difficult to believe that an organizing business can be so inefficient when it comes to invoices. Please rectify these mistakes and send me a corrected invoice promptly.
What did Ms. Pensky hire Ms. Clary to do?
According to the terms of the invoice, how much will Ms. Pensky owe if she pays on December 1?
How much was the original estimate?
The word "dispute" of the letter is closest in meaning to
The word "rectify" of the letter is closest in meaning to