Questions 22 - 26:
Đoạn văn 1:
To: Holiday Hotel
From: Morris Knowles
Subject: Check-out policy
Date: November 4 2006
I recently made an online reservation, but I have just realized that I do not know your check-out policy. I would like to leave around lunch time. In fact, I plan to have a lunchtime business meeting in the hotel restaurant before leaving. I really don't want to carry my bags with me during the meeting. Is it possible to check out at around 2:00 p.m.?
Đoạn văn 2:
Subject: Re: Check-out policy
Date: November 5 2006
Dear Mr. Knowles,
Here is a copy of our check-out policy.
Holiday Hotel Check-out Procedure
Thank you for staying at Holiday Hotel. We hope you have enjoyed your stay. Please note that check-out time is 11:00 a.m. If you have pre-paid for your room, simply leave your key on the dresser and have a nice day. If you have not pre-paid, you may pay the receptionist by check or credit card in the hotel lobby. If you need assistance, you may dial the hotel secretary on extension 611.
I'm afraid you will need to leave your room by our check-out time of 11:00 a.m. However, we would be happy to store your luggage at the front desk while you conduct your meeting.
What time does Mr. Knowles hope to check out?
What will Mr. Knowles do before leaving the hotel?
Where can clients pay for their stay?
Who can a client call for assistance?
What should Mr. Knowles do with this luggage?