Questions 22 - 26: refer to the following letter and form.
Đoạn văn 1:
Santos Office Cleaners
112 Main St.
December 15, 20-
Mr. James Harrison
17 Hartland Road
Dear Mr. Harrison,
We are very sorry that you have decided to cancel your cleaning service contract with us. In order to assure that we provide our customers with the best possible service, we always try to determine the reasons for contract cancellations. Please take a few minutes to fill out the enclosed form. This is for our information only; completing the form does not obligate you to buy any product or enter into any new agreement with our company. We appreciate your cooperation. If at any time in the future you decide to renew your contract with us, please don't hesitate to contact me.
Đoạn văn 2:
What is the purpose of the letter?
What is Ms. Santos's business?
Why did this customer cancel the contract?
The word "assure" in letter one is closest in meaning to
The word "specific" in form two is closest in meaning to