To: Barbara Clemons
From: Susan Poletti
Date: January 16
Subject: Employee E-mail
Dear Ms. Clemons,
Thank you for your kind e-mail regarding the service you received from one of our employees. A copy of your e-mail has been forwarded to the Personnel Department and will be included in the employee's file.
It is so rare that a customer takes the time to express her appreciation of our service. In fact, I was so touched by your action that I feel inclined to reward you.
Please accept the enclosed voucher, which, when presented, will entitle the bearer to a ten percent discount on any merchandise in our store.
This is but a small token of our appreciation of customers like you. Our company's success depends on your satisfaction, and with your support we will continue to grow and prosper in this competitive marketplace.
Again, on behalf of everyone at Fine Clothes, thank you for your praise.
Director, Customer Services